Privacy Policy

As part of its 3D visual creation activity, Studio Lumia (hereinafter “the Publisher”) may collect, process and store personal data in accordance with Québec’s Act respecting the protection of personal information in the private sector (Law 25).

Personal data is defined as “any information relating to an identified or identifiable individual.” This includes information such as name, email address, phone number, IP address or browsing preferences.

For any request regarding personal data, please contact us at info@lumia-render.com.

Depending on the case, the Publisher processes the following data:

• Contact form: name, email, project description and the answers you provide about services, budget and timing. Optional details may include company, phone, location and file links.
• Service delivery: name, contact details, billing information and relevant business correspondence.

The data collected by the Publisher is used in the following cases:

• Contact form: with your explicit consent, to respond to your inquiry.
• Service delivery: on the basis of the performance of the contract and compliance with legal or regulatory obligations, particularly regarding accounting and taxation.

The form collects the information you enter to let us review your project and respond to your request. The optional fields are identified in the form.

Purpose: to respond to your inquiry.

In the course of services provided by Studio Lumia (e.g. preparing quotes, fulfilling orders, delivering 3D renderings, invoicing), your personal data may be processed on the following legal bases:

• performance of the contract;
• compliance with legal or regulatory obligations, particularly regarding accounting and taxation.

Data processed: name, contact details, billing information and relevant business correspondence.

• Contact form: for as long as necessary to process your request or until you withdraw your consent.
• Service delivery: data is retained for the duration necessary to manage the business relationship, then archived in accordance with applicable legal obligations (generally between 6 and 10 years, depending on the document type).

Your data is processed exclusively by the Publisher and its potential subcontractors (e.g. hosting provider, accounting software), all of whom are committed to maintaining data confidentiality and security in accordance with the Act respecting the protection of personal information.

In accordance with Canadian and Québec privacy laws, you have the following rights:

• the right to access your personal information held by Studio Lumia;
• the right to correct inaccurate or incomplete data;
• the right to request the deletion of your personal information;
• the right to withdraw your consent to the use or disclosure of your data;
• the right to file a complaint with the competent privacy authority.

To exercise your rights, please contact us at info@lumia-render.com.

You may also file a complaint with the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.

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